how many Verizon managers does it take to do simple math?

Apparently, many, many of them, who all don't seem to understand the difference between cents and dollars.

.002 cents is *not* the same as 0.002 dollars. I cannot believe how many times this guy had to explain it, and how many CSR and managers are failing to get it, even with multiple examples and comparisons to other situations, and doing the math again and again.

You'll have to watch the video, all of it. You will scream. It cuts off before the end because of the time limit on YouTube, but here's the full transcript .

Obviously, if she understood that he was being charged at a rate of 1 cent/kb and he used 100kb, $.01*100kb=$1, then it should be clear that .002 cents, which is obviously less than 1 cent, would not end up with his bill being 70-something dollars, which is much more than $1.

I thought that was the clearest example, but Verizon still didn't get it.

.002 cents. .002 dollars. If you say it out loud, there's an obvious difference. if you write it down, there's an obvious difference. you don't even need to know math to figure out that it's not the same!

(okay, so I know this is fairly old now, but I didn't see it till last night so yeah.)